Zeitouny Home is committed to providing exceptional customer service. To ensure a seamless experience, please review our exchange policy:

Exchange Eligibility

• Defective or Malfunctioning Products: Products that are defective or malfunctioning upon receipt will be eligible for exchange within 3 days of the invoice date, subject to our testing team's approval.
• New, Unopened, and Undamaged: Exchanges are only applicable to products that are new, unopened, and undamaged.
• Original Packaging and Accessories: Returned products must be in their original packaging with all included accessories.

Exchange Process

• Credit Exchange: No Cash refund. Exchanges will be processed as a credit to your customer account.
• Warranty Claims: For defective products returned after the 3-day period, manufacturer warranty conditions will apply.
• Discontinued or Liquidated Items: Exchanges are not permitted for discontinued or liquidated items unless they are defective and within the 3-day period.
• Non-Exchangeable Items: Batteries, cables, connectors, mobile accessories, software games, personal care items, and headphones are non-exchangeable unless they are new and sealed.

Please note: Our exchange policy is subject to change without notice. For any questions or concerns, please contact our customer service team.